Reference

How q9bet Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad, or Rocket, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and session controlsContact us to update records
q9bet How q9bet Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold on your account, request a correction, or ask us to delete your data, reach out through one of the channels below. We aim to acknowledge your request within a working day and resolve it as quickly as your eligible region's rules allow. Have your registered mobile number ready so we can verify your identity before making any changes.

Team online

Live Chat

Start a chat session inside your account dashboard. Confirm your registered mobile number and state your data request clearly so we can act on it without delay.

Email Support

Send your privacy request to our support address. Include your account ID and the specific data you want to access, correct, or remove from our records.

Account Settings

Some updates — like your email address or linked mobile wallet — can be made directly from the Settings tab inside your account without contacting support at all.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption across your account sessions and payment flows. Your bKash, Nagad, or Rocket transaction data passes through secured channels and is never stored in plain text on our side. Below are the four areas we take most seriously when it comes to keeping your information safe and your account in your control.

Encryption in Transit

All account sessions and payment confirmations — including bKash and Nagad flows — run over encrypted connections so your data cannot be read in transit by a third party.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which lobby sections you visit. You manage non-essential cookies through your browser at any time.

Data Retention Rules

We hold your account data only as long as your account stays active or as long as applicable rules in your eligible region in Bangladesh require us to keep records.

Identity Verification Before Changes

Before we update or delete any personal record, we verify your identity using your registered mobile number. This step stops unauthorised changes to your account data.

Common Questions About Your Privacy on q9bet

These are the questions we hear most often from people in Bangladesh who want to understand what we do with their account information, how their payment data is handled, and what rights they have over the records we hold.

We collect your name, mobile number, email address, and the wallet identifier you use for bKash, Nagad, or Rocket deposits. We do not collect your payment app PIN or bank login details at any point.

We share data only with payment processors who need it to clear your bKash, Nagad, or Rocket transactions, and with authorities where local law in your eligible region requires disclosure. We do not sell your data.

Send a data access request through live chat or our support email. Confirm your registered mobile number so we can verify you, and we will share a summary of the records we hold on your account.

Yes. Submit a deletion request via support. We will remove your data once your account is closed, subject to any retention periods required by applicable rules in your eligible region.

We use session cookies to keep you logged in and analytics cookies to improve lobby load times. You can turn off non-essential cookies in your mobile browser settings without losing account access.

Yes. Transaction references are stored securely and used only for account reconciliation and dispute resolution. Your payment history is not visible to other account holders or shared beyond what processing requires.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.